Frequently Asked Questions
Everything you need to know about bringing Animato style into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the piece.
Do you offer international shipping?
Currently, Animato ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders soon.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for larger furniture purchases.
Are your materials sustainably sourced?
Yes, at Animato we prioritize sustainability. We partner with manufacturers who use FSC-certified wood and eco-friendly textiles whenever possible to minimize our environmental impact.